All VFXPlug products work with Ulead VideoStudio 9.0 new release. No patch is required.

• Installing VFXPlug products will display only 1 animated effects on the transition effect windows of MSP or VS. You have to apply that effect and clic on the "Customize" button of MSP ou VS interface to access to the plugin settings interface.
• If you can't install your plugin into VS9 (or any other version of Ulead VideoStudio or MediaStudio compatible), run the setup of VFXPlug product again and choose 'Manually Choose Installation Path' -> 'navigate to the vfx_plug folder of VideoStudio (or MSP7), typically C:\program files\ulead systems\videostudio 9\vfx_plug)' - click OK. This will install your plugin in VideoStudio (or MSP7) in addition to the other effects.
• Ulead VideoStudio 5.0 users, please send us an email in order to receive a free patch from Ulead to correct VS5 transition preview problem.
• VFXFlash-Transition 1.1b-R7 is available now users should upgrade here.
• For MediaStudio Pro 7.0 users who can't use VFXMask 1.1 without to crash Veditor.exe, Ulead has released a patch of their english version. You can download it from here. This will allow the actual version of VFXMask to work. This patch can only be used in the english version. Ulead will release another patch for other languages. Also VFXPlug has released a new version of VFXMask 1.5, users of 1.1 can update for free from here.

Email your technical support queries to our E-Tech Support with your serial number and the versions of VFXPlug and Ulead products owned.

This page will be updated from time to time to give you more support and tips

Please make sure that you have the latest versions of our software:

VFXMask – version 1.5

VFXFlash-Factory – version 1.0a
VFXFlash-Transition - version 1.1b

Before to contact technical support by Email, please check our FAQ.

You can also visit our product “How To” sections:

VFXMask How-To

VFXFlash-Factory How-To